FAQs Urban Enigma | General, Shipping & Return

When/Where was Urban Enigma founded?

Urban enigma was founded a long time ago in a galaxy far far away on a planet called earth somewhere in a state called Connecticut in the USA. If you would like to learn a little more about the brand, please visit the About Us page.

How do I find out about the latest news and products?

Its easy! Just sign up to receive notifications on discounts and the latest news Urban-Enigma has to offer. We got you.

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. You can still get it if it’s out of stock too. Just choose the “Buy Back order” button. This shows up when certain sizes or items are out of stock. Items purchased this way may take 4 - 6 weeks of additional time. However, your order will be dispatched as soon as we restock.

Where can I find size and material details?

Don’t worry we gotcha! Each item has the size details and measurements on their products pages to make sure you are getting the right fit for you everytime.

Which products can I find at Urban Enigma?

Currently, we’re focused on two specific product types: Shirts and Hats. Keep an eye on our store, because that is sure to change in the future. Be sure to stay tuned and register to receive updates on what’s new at Urban-Enigma. To check out all of our products, please Click Here.

Will I receive the same product that I see in the photo?

Absolutely. We pride ourselves on delivering what our customers want, which is exactly what they see at the time of the order.

How do I recover my forgotten password?

You can easily do this by clicking log-in and then selecting “I forgot my password”. We’ll e-mail you a password reset link and it’ll all be fixed super quickly.

Will Urban-Enigma clothing make my job more bearable?

Probably not, but it’s worth a try.

Where do you ship?

Get yourself a world map. Close your eyes and point to a random place. If it’s not the ocean, we ship there -- worldwide.

Do you use real ships?

Good question. Unfortunately the answer is no -- we tend to ship via air. It might not be as glorious as sailing the seven seas, but it does get your clothes to you faster.

Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, go to our "Track My Order" section of the website.

How much does shipment cost?

shipping cost is directly dependent on your location, package weight, shipping method and speed of your order.

How long will my order take to arrive?

All of our orders are shipped every Tuesday and Friday and take roughly 3 -5 days for orders in the United States. Additional time for other countries is to be expected and is related to the distance of the destination. For faster shipping choose UPS, who will ensure you get the package as soon as physically possible! In case you’re not in a rush, you can choose to have your order shipped through USPS (United States Postal Service). Customs fees are the responsibility of the customer.

Can the delivery country/region be different from the purchase country/region?

No, it’s not possible for us to accept this. The delivery country/region must always be the same country/region in which the purchase was made. If this causes you any difficulties, we apologize, but there’s nothing we can do about this.

Is it safe to use my credit card on the website?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and MasterCard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

What payment method can I use to make my purchase?

We take the following payment methods: Visa, Visa electron, MasterCard, American Express and PayPal.

Where can I find my receipt?

Once you have ordered, you will find it attached to the notification e-mails you receive right after ordering.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please Contact Us.

Can I remove items from my order?

Yes, without any problem. You can simply delete any unwanted items from your shopping cart before final purchase.

Do you provide refunds?

Unfortunately, at this moment we’re not able to provide refunds. But that’s not because we’re terrible people! It’s just that we have a limited supply in our new company and to make sure our brand continues to grow stronger to be able to be here for you, right now, we can’t provide refunds… yet! It’s important to mention one thing. With the support we’ve been getting from customers like you, soon we’ll be able to say that we can provide this. We hope you can continue to help us and that we can continue to make you a satisfied customer!

What should I do if I receive a faulty item?

We’re very confident in our product’s quality. We only sell items that are in perfect condition and we inspect each item before packing up and shipping. In the extremely rare event of receiving a faulty item, please Contact Us.