These terms and conditions (the "Terms & Conditions") govern the use of www.urban-enigma.com (The "Site"). This site is owned and operated by Urban Enigma LLC. This site is an e-commerce website. By using this site, you indicate that you have read and understand the Terms and Conditions agreement and to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISUPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHT ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
All content published and made available on our site is the property of Urban Enigma LLC and the site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our site.
As a user of our site, you agree to use our site legally, not to use our site for illegal purposes and not to:
If we believe you are using our site illegally or in a matter that violates these terms and conditions, we reserve the right to limit, suspend, or terminate your access to our site. We also reserve the right to take any legal steps necessary to prevent you from accessing our site.
When you sign up with your email on our site, you agree to the following:
We reserve the right to suspend or terminate your account if you are using our site illegally or if you violate these terms and conditions.
Sale of Goods
These terms and conditions govern the sale of goods available on our site.
These terms and conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase our goods from our site at your own risk.
We reserve the right to modify, reject or cancel an order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods & Services
Our site may offer goods and services from third parties. We cannot guarantee the quality or the accuracy of goods and services made available by third parties on our site.
We accept the following payment methods on our site
When you provide us with your payment information, you authorize our use and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any laws or the terms and conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase a good from our site, the goods will be delivered by one of the following methods:
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekend or statutory holidays.
You will be required to pay delivery charges in addition to the price of goods for your purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refund requests must be made within 14 days after receipt of your goods.
We accept return requests for goods sold on our site for any of the following reasons:
Refunds do not apply to the following goods:
Returns can be made by mail. To return a good by mail, follow the following procedure:
All items must be returned to us in their original condition with all its original tags still attached. Unworn, unwashed, unaltered, smoke and perfume free with no makeup or deodorant stains. Customer is responsible for postage of all returns, unless personally specified by owner of site.
Links to other websites
Our site contains links to third party website or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website service linked to on our site. It is your responsibility to read the terms and conditions and privacy policies of those third party websites before using these sites.
Limitation of Liability
Urban Enigma LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses during legal fees from your use of the site.
Except, when prohibited by law, by using this site you indemnify and hold harmless Urban Enigma LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any action, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our site or your violation of the terms and conditions.
These terms and conditions are governed by the laws of the state of New York.
Subject to any exceptions specified in these Terms & Conditions, if you and Urban Enigma LLC are unable to resolve any dispute through informal discussion, then you and Urban Enigma LLC agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or the arbitrator must be a neutral party acceptable to both you and Urban Enigma LLC.
If at any time of the provisions set forth in these terms and conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these terms and conditions. All other provisions will not be affected by the removal and the rest of the terms and conditions will still be considered valid.
These terms and conditions may be amended from time to time in order to maintain competence with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We will notify users by email to the changes of the terms and conditions or post a notice on our site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
Effective Date: October 1st, 2021